Good on him for taking the time and energy to get through it. Apple is still waging a war on its own customers. They wouldn't replace a faulty magsafe charger

Good on him for taking the time and energy to get through it. Apple is still waging a war on its own customers. They wouldn't replace a faulty magsafe charger that suddenly died and that was still under warranty. The "genius" (that term is so ridiculous) at the store claimed that accessories were not covered, which is very very wrong under European laws. He then left me waiting and went asking his manager. This took a good 20 minutes and when he came back, the employee was adamant that the only way out of this was to pay 100€ for a new charger. I had to pull law excerpts, raised the tone of the conversation and started making a fuss. Then the mood magically changed when the other customers started noticing the argument and I left with a brand new charger. This was a terrible customer experience.