This is very different to my experience. Around 10 years ago the battery on my Macbook Pro began to expand and come apart. There had been a replacement programm

This is very different to my experience. Around 10 years ago the battery on my Macbook Pro began to expand and come apart. There had been a replacement programme but it had expired about a year previously. I took it to the Apple Store (Oxford St I think) where an employee took a new battery out of its box, gave it to me and sent me on my way. I guess everything having to go away for repair now means there's less opportunity for store employees to do the right thing nowadays.