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I can't comment on the value of SLAs, as I was never directly involved (but what I heard is pretty much what you mention). What I can tell you, however, is that
by alxlaz 7y ago
I can't comment on the value of SLAs, as I was never directly involved (but what I heard is pretty much what you mention). What I can tell you, however, is that there are companies where higher-ups won't agree to an IT proposal if it doesn't include commercial support, whether useful or not. Company policy mandates it so it gets done.
- ggm 7y agoYea. Probably thats how we wound up there. We bought off risk, by spending money that it turned out didn't resolve the risk when it hit, but because we TRIED we got to shift blame, by not owning "you broke it you fix it" to the management view.
- mitchty 7y agoI know people that work at SuSE, in a nutshell, they are like Redhat in that they don't really provide linux only, they provide ways of integrating it into your business. That is where Debian just isn't going to compete. And that is why SuSE exists, they're selling much more than linux.
- ggm 7y agoThat integration can be super-useful. If you "get" SAP or "get" salesforce or whatever, having a vendor who can talk vertically integrated helps. But right now, I think we're all staring at alpine in kubernetes asking if the old giant unix model is the one we want.
- alxlaz 7y ago> But right now, I think we're all staring at alpine in kubernetes asking if the old giant unix model is the one we want. I think "all" is a bit of an exaggeration though :). Besides, something is hosting all those Alpine containers, and while I'm pretty far removed from this field, I hear it's not Alpine most of the time.