Have you used the banks mobile applications, and are they fast? I suspect you're right to say there's a cultural issue, but it's not with the language, but with

Have you used the banks mobile applications, and are they fast? I suspect you're right to say there's a cultural issue, but it's not with the language, but with the organization building on the platform. If they don't care about the user experience on the web, they wouldn't care about it on a native desktop or mobile application either.