3 ms·

I'm a big fan of the "let's find an algorithmic solution" approach to everything (because it scales), but if the so called specialists (still assuming they are

by Gidion 16y ago

I'm a big fan of the "let's find an algorithmic solution" approach to everything (because it scales), but if the so called specialists (still assuming they are human specialists) are already involved, would it have hurt to send a little more information about the issue that just a link to the FAQ? You know, the human factor...

abhaga 16y ago
Oh the human factor! Somehow that seems to be completely missing when dealing with anything Adsense. I run a 2 year old startup in the domain of self-publishing. Tried signing up for an Adsense account. Even after multiple rounds of back and forth, I couldn't get any concrete answer about exactly which rules our site was violating. They just kept sending link to the same FAQ. Very frustrating. Fortunately, our business model is not advertising, so it didn't matter much. I wonder how the customer service is going to be now that they are entering e-commerce space.
- Andrew_Quentin 16y ago
  They are entering e-commerce space?
  - abhaga 16y ago
    Yes, they have been hiring people (http://bits.blogs.nytimes.com/2010/02/16/google-hires-ebay-veteran-for-new-commerce-position/ http://bits.blogs.nytimes.com/2010/02/16/google-hires-ebay-v...) and launching products in the space (http://www.boutiques.com/ http://www.boutiques.com/). Also Google ebook Store has also been launched now. I expect we are going to see more from them.
mpk 16y ago
> would it have hurt to send a little more information about the issue [..] Call me a cynic but I think they don't send any information on purpose. They're not required to send information and Legal probably doesn't want anything sent out in these cases that involves writing from a non-lawyer.
- rbanffy 16y ago
  Google arguments that giving details on what happened would hinder their ability to enforce their rules and police their partners.

3 ms·

I'm a big fan of the "let's find an algorithmic solution" approach to everything (because it scales), but if the so called specialists (still assuming they are

by Gidion 16y ago

abhaga 16y ago
Oh the human factor! Somehow that seems to be completely missing when dealing with anything Adsense. I run a 2 year old startup in the domain of self-publishing. Tried signing up for an Adsense account. Even after multiple rounds of back and forth, I couldn't get any concrete answer about exactly which rules our site was violating. They just kept sending link to the same FAQ. Very frustrating. Fortunately, our business model is not advertising, so it didn't matter much. I wonder how the customer service is going to be now that they are entering e-commerce space.
- Andrew_Quentin 16y ago
  They are entering e-commerce space?
  - abhaga 16y ago
    Yes, they have been hiring people (http://bits.blogs.nytimes.com/2010/02/16/google-hires-ebay-veteran-for-new-commerce-position/ http://bits.blogs.nytimes.com/2010/02/16/google-hires-ebay-v...) and launching products in the space (http://www.boutiques.com/ http://www.boutiques.com/). Also Google ebook Store has also been launched now. I expect we are going to see more from them.
mpk 16y ago
> would it have hurt to send a little more information about the issue [..] Call me a cynic but I think they don't send any information on purpose. They're not required to send information and Legal probably doesn't want anything sent out in these cases that involves writing from a non-lawyer.
- rbanffy 16y ago
  Google arguments that giving details on what happened would hinder their ability to enforce their rules and police their partners.