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Cast Handbook: How to Learn More from Incidents and Accidents [pdf]
- wbeckler 7y agoThis is super apt for outage post mortems. Are there more tech specific versions of this idea out there that are anti-blame?
- overlordalex 7y agoThe concept is called "Blameless Postmortems". There are many articles about it, for example this is the section from Googles SRE book: https://landing.google.com/sre/sre-book/chapters/postmortem-culture/ https://landing.google.com/sre/sre-book/chapters/postmortem-...
- di4na 7y agoI can not advise something more strongly than the Etsy's Debriefing Facilitation Guide. https://codeascraft.com/2016/11/17/debriefing-facilitation-guide/ https://codeascraft.com/2016/11/17/debriefing-facilitation-g... This come from the field of Resiliency Engineering, if you want to learn more about that kind of thinking, i advise to have a look at https://github.com/lorin/resilience-engineering/blob/master/intro.md https://github.com/lorin/resilience-engineering/blob/master/...
- evolve2k 7y agoLove it! I chased through to the GitHub repo linked at the bottom of the article and found a nice PDF facilitation guide referenced from the repo. http://extfiles.etsy.com/DebriefingFacilitationGuide.pdf http://extfiles.etsy.com/DebriefingFacilitationGuide.pdf
- imrehg 7y agoFor preservation: https://ipfs.io/ipfs/QmebnwBhZKjC1FwnsaXJ1wKxefLbypLX5BT8hoV4qnvd9x/CAST_Handbook.pdf https://ipfs.io/ipfs/QmebnwBhZKjC1FwnsaXJ1wKxefLbypLX5BT8hoV...