Basically when Cylance is enabled - other software dies. We report problem, customer complains to cylance and cylance people come begging for logs to debug. So

Basically when Cylance is enabled - other software dies. We report problem, customer complains to cylance and cylance people come begging for logs to debug. Some admin volunteer his time to babysit cylance people to give them what they need. Week or two pass by productively with cylance disabled and then some software dies again. ps aux | grep cylance -- some other admin turned it back on. Rinse and repeat. Quickest way to solve any problem for us is to check if cylance running. We basically charge customer extra to keep them happily married to cylance. I do realize that it's some exec' reputation on the line for approving this vendor purchase - hence we're being diplomatic by charging extra and being quiet.