I don't have a clear stance on whether O365 is "better" than G-Suite, either, but the lock-in is real. For non-technical business users, having a deep expertis

I don't have a clear stance on whether O365 is "better" than G-Suite, either, but the lock-in is real. For non-technical business users, having a deep expertise in Excel (and knowing all the hotkeys) is really tough to pivot from. Powerpoint is also pretty similar- once you're an expert, you don't want to relearn on a different application (whether or not it's better on a few criteria)