I wonder what TMobile support organization the writer contacted. In my substantial experience, their support organization in the far East is worse than useless

I wonder what TMobile support organization the writer contacted. In my substantial experience, their support organization in the far East is worse than useless. I've been flat lied to numerous times. However, their Oregon support operation is first rate. I've spoken with at least five different account managers there and have been utterly impressed every time. Each knew the weaknesses of their internal systems and found a process to work around them. Some of my issues required post-billing-cycle manual followup, and each was scheduled and completed without my needing to intervene.