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Even when literally losing thousands of dollars to honor a price advertised to customers, HN manages to spin's Amazon's actions as somehow duplicitous.

girvo 7y ago
Oh no, Amazon's profit margin! Being less flip: it's a massive corporation, which by default don't really care about consumers happiness directly, just that which is necessary for us to part with our many. I find it hard to have sympathy for said corporation -- especially considering the power that they now wield over modern western society. And it wouldn't be the first time a corporation is duplicitous, that's for sure. I don't personally think this was done on purpose, but I wouldn't be surprised if it was.
- harshaw 7y ago
  Having just spent time overnight dealing with customer pain I can assure that we do care about customer happiness and talk about it every day.
DJBunnies 7y ago
How much is the total press worth?
rootusrootus 7y ago
I see it more as people rationalizing their own decision to take advantage of such an obvious mistake.
awkward 7y ago
If you feel like you need to defend them from the accusation that they're doing marketing, it means they're really good at marketing.
bryanrasmussen 7y ago
I lost some pennies in my couch one time and I didn't go looking for them or even really regret their loss. This would be analogous to this situation, if Amazon had lost 100s of thousands of dollars.
mtgx 7y ago
Thousands of dollars for probably hundreds of millions made in the next few years because of this one simple trick. This is actually quite a common tactic I've seen other ecommerce stores do around Black Friday. It's also highly illegal, but I guess the companies don't worry too much about it because they don't think the gov agencies can prove it was anything but a mistake. Some companies repeat this trick every 3 years or so. And yes, they do get a ton of media for it every single time.
gloflo 7y ago
You are HN as well. Don't be so dismissive.

girvo 7y ago

Oh no, Amazon's profit margin! Being less flip: it's a massive corporation, which by default don't really care about consumers happiness directly, just that which is necessary for us to part with our many. I find it hard to have sympathy for said corporation -- especially considering the power that they now wield over modern western society. And it wouldn't be the first time a corporation is duplicitous, that's for sure. I don't personally think this was done on purpose, but I wouldn't be surprised if it was.

harshaw 7y ago
Having just spent time overnight dealing with customer pain I can assure that we do care about customer happiness and talk about it every day.

DJBunnies 7y ago

How much is the total press worth?

rootusrootus 7y ago

I see it more as people rationalizing their own decision to take advantage of such an obvious mistake.

awkward 7y ago

If you feel like you need to defend them from the accusation that they're doing marketing, it means they're really good at marketing.

bryanrasmussen 7y ago

I lost some pennies in my couch one time and I didn't go looking for them or even really regret their loss. This would be analogous to this situation, if Amazon had lost 100s of thousands of dollars.

mtgx 7y ago

Thousands of dollars for probably hundreds of millions made in the next few years because of this one simple trick. This is actually quite a common tactic I've seen other ecommerce stores do around Black Friday. It's also highly illegal, but I guess the companies don't worry too much about it because they don't think the gov agencies can prove it was anything but a mistake. Some companies repeat this trick every 3 years or so. And yes, they do get a ton of media for it every single time.

gloflo 7y ago

You are HN as well. Don't be so dismissive.