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Adobe hit me with an unintended annual renewal out of a trial. I just wanted to try Adobe Premiere Pro on a school project...well, final exams happened and I fo

by bryik 7y ago

Adobe hit me with an unintended annual renewal out of a trial. I just wanted to try Adobe Premiere Pro on a school project...well, final exams happened and I forgot to cancel the subscription. Then I moved to a different country, started a new job, and continued to forget about Adobe. A month later I see the credit card bills and try to cancel. Somehow I have an annual contract that carries an early termination penalty. Take the money you dogs; it's the last you'll get.

bprasanna 7y ago
Never thought a company like Adobe can do this! Too much of harshness.
swebs 7y ago
Perform a chargeback and leave a negative review on any app store you may have bought it from. Companies will just keep screwing people over if they never get punished for it.
- gridlockd 7y ago
  "In one of my frequent bouts of negligence, I bought something that I didn't intend to buy and now I want to return it for a full refund for which you shall bear the cost. If you don't give it to me I will issue a fraudulent chargeback and leave negative reviews." Who is screwing over who here?
  - mort96 7y ago
    That's extremely misleading and you know it. Nobody starts a fucking _trial_ with the expectation that if they forget about it, they get charged a ton of money periodically until they notice. That's not just "buying something in a frequent bout of negligence".
    - gridlockd 7y ago
      You can call me "Nobody", then. I have bailed on countless "free trials" after being prompted to enter my credit card details. It's quite common. As far as Adobe goes, what part of "7 days free, then US$20.99/mo" do you find hard to understand?
gridlockd 7y ago
What did you think was going to happen after you entered your payment details for your "free trial"? Did you not read the terms at all? It says clearly that it'll cost a monthly fee after the test period. Here's what you don't want to hear: You were acting negligent and irresponsible. You paid the price. Worst of all, you didn't seem to learn anything from it. You're here complaining that companies shouldn't take your money when you agree to give it to them, because you can't be trusted to actually read the contracts that you enter. It's embarrassing.
- bryik 7y ago
  It's not about the monthly fee, it's about the fee to cancel the subscription. Automatically transitioning someone from a free trial to a yearly membership with a penalty for early termination is insane. I mean, why stop at 1 year? Why not move free trial users to a 100 year contract with a $10,000 early termination fee? A certain percentage of users won't read the fine print--easy money!
  - gridlockd 7y ago
    It's not insane at all, it's how subscriptions commonly work. They run for the whole year, whether you want the whole year or not. If you can cancel at any time, that's a feature that is advertised. Adobe also offers this, for an increased monthly price. When you enter a contract, you need to read the fine print. In this case, you didn't even read the bold print that said it'll cost you money. You have no one to blame but yourself. > I mean, why stop at 1 year? Why not move free trial users to a 100 year contract with a $10,000 early termination fee? Because a software subscription running over a period of 100 years would almost certainly be considered an "unfair term" and "unreasonable" under contract law. Besides that, there are laws governing how products can be advertised, you can't display one price and then hide excessive extra fees in the fine print. > A certain percentage of users won't read the fine print--easy money! A certain percentage of users don't read anything at all. There's lots of sleazy companies out there, looking for fools to part from their money. It's usually perfectly legal, because the same laws that make contracts possible make exploitation possible. You can't have one without the other.

by bryik 7y ago

bprasanna 7y ago

Never thought a company like Adobe can do this! Too much of harshness.

swebs 7y ago

Perform a chargeback and leave a negative review on any app store you may have bought it from. Companies will just keep screwing people over if they never get punished for it.

gridlockd 7y ago
"In one of my frequent bouts of negligence, I bought something that I didn't intend to buy and now I want to return it for a full refund for which you shall bear the cost. If you don't give it to me I will issue a fraudulent chargeback and leave negative reviews." Who is screwing over who here?
- mort96 7y ago
  That's extremely misleading and you know it. Nobody starts a fucking _trial_ with the expectation that if they forget about it, they get charged a ton of money periodically until they notice. That's not just "buying something in a frequent bout of negligence".
  - gridlockd 7y ago
    You can call me "Nobody", then. I have bailed on countless "free trials" after being prompted to enter my credit card details. It's quite common. As far as Adobe goes, what part of "7 days free, then US$20.99/mo" do you find hard to understand?

gridlockd 7y ago

What did you think was going to happen after you entered your payment details for your "free trial"? Did you not read the terms at all? It says clearly that it'll cost a monthly fee after the test period. Here's what you don't want to hear: You were acting negligent and irresponsible. You paid the price. Worst of all, you didn't seem to learn anything from it. You're here complaining that companies shouldn't take your money when you agree to give it to them, because you can't be trusted to actually read the contracts that you enter. It's embarrassing.

bryik 7y ago
It's not about the monthly fee, it's about the fee to cancel the subscription. Automatically transitioning someone from a free trial to a yearly membership with a penalty for early termination is insane. I mean, why stop at 1 year? Why not move free trial users to a 100 year contract with a $10,000 early termination fee? A certain percentage of users won't read the fine print--easy money!
- gridlockd 7y ago
  It's not insane at all, it's how subscriptions commonly work. They run for the whole year, whether you want the whole year or not. If you can cancel at any time, that's a feature that is advertised. Adobe also offers this, for an increased monthly price. When you enter a contract, you need to read the fine print. In this case, you didn't even read the bold print that said it'll cost you money. You have no one to blame but yourself. > I mean, why stop at 1 year? Why not move free trial users to a 100 year contract with a $10,000 early termination fee? Because a software subscription running over a period of 100 years would almost certainly be considered an "unfair term" and "unreasonable" under contract law. Besides that, there are laws governing how products can be advertised, you can't display one price and then hide excessive extra fees in the fine print. > A certain percentage of users won't read the fine print--easy money! A certain percentage of users don't read anything at all. There's lots of sleazy companies out there, looking for fools to part from their money. It's usually perfectly legal, because the same laws that make contracts possible make exploitation possible. You can't have one without the other.