That used to be the case, but Amazon is no longer as customer centric as it used to be. Still a heck of a lot better than Google, but that isn't saying much. S

That used to be the case, but Amazon is no longer as customer centric as it used to be. Still a heck of a lot better than Google, but that isn't saying much. Source: received an incorrect item from Amazon (women's briefs instead of a set of pens!), later told that the pens I'd ordered were now out of stock so I was just S.O.L.