3 ms·
If they won't refund you then they're being dicks. Chargeback your credit card if you're in the US. You'll almost certainly win and there's likely no penalty if
by a13n 7y ago
If they won't refund you then they're being dicks. Chargeback your credit card if you're in the US. You'll almost certainly win and there's likely no penalty if you don't.
Chargebacks also cost providers money on top of the refund, which disincentives their shitty refund policy.
I run a SaaS company (with a great refund policy) and am part of many SaaS startup groups and it's standard practice to basically refund anyone who asks.
The refund costs way less than the damage to your brand / negative reviews.
- technics256 7y agoWhat are the startup groups you are a part of, if you don't mind sharing? I also run a small SaaS.
- a13n 7y agoFacebook group: SaaS growth hacks There are a few others if you search SaaS on Facebook, but that's the best/biggest one.
- abraae 7y agoSpent several hours chasing up 5 chargebacks for our service today. The accountant did not recognize our charges so simply claimed they were fraudulent. What a pain in the ass for us.