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Slightly different, but Adobe got me with an unintended annual renewal. For their annual plan billed monthly, there's no way to turn off autorenewal until the 1

by JackC 7y ago

Slightly different, but Adobe got me with an unintended annual renewal. For their annual plan billed monthly, there's no way to turn off autorenewal until the 12th month without losing access immediately and paying a penalty. They do send you reminder emails, which I missed, but it struck me as pretty abusive to require an opt-out exactly 11-12 months after signup to avoid being locked into a new one-year contract, with no way to opt out early. One of many forum threads about the policy: https://forums.adobe.com/thread/2536257 https://forums.adobe.com/thread/2536257 Ugh, I remember now how gross that felt at the time, to realize I was locked into the contract, couldn't cancel, and that the same thing was likely to happen again next year, because they built it that way on purpose. Blech.

distantaidenn 7y ago
You can cancel. It's in their CS rep book to refuse or outright lie about being unable to cancel without a penalty fee, but just ask to speak to a manager. After the reps gets back from their smoke break, rest assured suddenly they are able to proceed with the request.
- radicalriddler 7y ago
  Damn, I wish I knew this a month ago. Damn me for being so quiet and anti-confrontational. I ended up with the half price monthly.
bryik 7y ago
Adobe hit me with an unintended annual renewal out of a trial. I just wanted to try Adobe Premiere Pro on a school project...well, final exams happened and I forgot to cancel the subscription. Then I moved to a different country, started a new job, and continued to forget about Adobe. A month later I see the credit card bills and try to cancel. Somehow I have an annual contract that carries an early termination penalty. Take the money you dogs; it's the last you'll get.
- bprasanna 7y ago
  Never thought a company like Adobe can do this! Too much of harshness.
- swebs 7y ago
  Perform a chargeback and leave a negative review on any app store you may have bought it from. Companies will just keep screwing people over if they never get punished for it.
  - gridlockd 7y ago
    "In one of my frequent bouts of negligence, I bought something that I didn't intend to buy and now I want to return it for a full refund for which you shall bear the cost. If you don't give it to me I will issue a fraudulent chargeback and leave negative reviews." Who is screwing over who here?
    - mort96 7y ago
      That's extremely misleading and you know it. Nobody starts a fucking _trial_ with the expectation that if they forget about it, they get charged a ton of money periodically until they notice. That's not just "buying something in a frequent bout of negligence".
      - gridlockd 7y ago
        You can call me "Nobody", then. I have bailed on countless "free trials" after being prompted to enter my credit card details. It's quite common. As far as Adobe goes, what part of "7 days free, then US$20.99/mo" do you find hard to understand?
- gridlockd 7y ago
  What did you think was going to happen after you entered your payment details for your "free trial"? Did you not read the terms at all? It says clearly that it'll cost a monthly fee after the test period. Here's what you don't want to hear: You were acting negligent and irresponsible. You paid the price. Worst of all, you didn't seem to learn anything from it. You're here complaining that companies shouldn't take your money when you agree to give it to them, because you can't be trusted to actually read the contracts that you enter. It's embarrassing.

by JackC 7y ago

distantaidenn 7y ago

You can cancel. It's in their CS rep book to refuse or outright lie about being unable to cancel without a penalty fee, but just ask to speak to a manager. After the reps gets back from their smoke break, rest assured suddenly they are able to proceed with the request.

radicalriddler 7y ago
Damn, I wish I knew this a month ago. Damn me for being so quiet and anti-confrontational. I ended up with the half price monthly.

bryik 7y ago

Adobe hit me with an unintended annual renewal out of a trial. I just wanted to try Adobe Premiere Pro on a school project...well, final exams happened and I forgot to cancel the subscription. Then I moved to a different country, started a new job, and continued to forget about Adobe. A month later I see the credit card bills and try to cancel. Somehow I have an annual contract that carries an early termination penalty. Take the money you dogs; it's the last you'll get.

bprasanna 7y ago
Never thought a company like Adobe can do this! Too much of harshness.
swebs 7y ago
Perform a chargeback and leave a negative review on any app store you may have bought it from. Companies will just keep screwing people over if they never get punished for it.
- gridlockd 7y ago
  "In one of my frequent bouts of negligence, I bought something that I didn't intend to buy and now I want to return it for a full refund for which you shall bear the cost. If you don't give it to me I will issue a fraudulent chargeback and leave negative reviews." Who is screwing over who here?
  - mort96 7y ago
    That's extremely misleading and you know it. Nobody starts a fucking _trial_ with the expectation that if they forget about it, they get charged a ton of money periodically until they notice. That's not just "buying something in a frequent bout of negligence".
    - gridlockd 7y ago
      You can call me "Nobody", then. I have bailed on countless "free trials" after being prompted to enter my credit card details. It's quite common. As far as Adobe goes, what part of "7 days free, then US$20.99/mo" do you find hard to understand?
gridlockd 7y ago
What did you think was going to happen after you entered your payment details for your "free trial"? Did you not read the terms at all? It says clearly that it'll cost a monthly fee after the test period. Here's what you don't want to hear: You were acting negligent and irresponsible. You paid the price. Worst of all, you didn't seem to learn anything from it. You're here complaining that companies shouldn't take your money when you agree to give it to them, because you can't be trusted to actually read the contracts that you enter. It's embarrassing.