I use Pluralsight and I love their videos. I had a subscription I'd paid for and then I changed companies. My new Company provided a subscription. So I called

I use Pluralsight and I love their videos. I had a subscription I'd paid for and then I changed companies. My new Company provided a subscription. So I called up and they refunded me the prorated subscription. I see you emailed customer support, but I'd instead call them. You'll probably have better luck with a human listening. Maybe not but it's worth a try for $300. An Email should have done it. It's crazy if you do call them and it works, but sometimes that does the trick.