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I would go so far as to say that every single SaaS company in existence has autorenew. Literally the entire business model is built off of a predictable set of
by tschwimmer 7y ago
I would go so far as to say that every single SaaS company in existence has autorenew. Literally the entire business model is built off of a predictable set of customers converting and renewing (and thus a predictable revenue stream).
SaaS companies are also heavily incentivized to make it harder for you to cancel a trial. Yes, if you get down to it this is not in your interest but also it ends up being a relatively positive tradeoff. You can either have free, no commitment trials with autorenew and all the economic activity that they bring (probably hundreds of thousands of jobs, hundreds of great, useful products) or you can have no autoconvert and also basically no tech sector. I suggest you set up a calendar reminder when you sign up for a free trial or use a temporary credit card (many solutions are a quick search away).
- aosaigh 7y agoI wonder if my reaction to this is more based on how they implement auto-renew rather than the fact they do it at all, as I agree that companies need to have auto-renew for many reasons. I just find something very unfair about a policy that doesn't warn you about a significant annual renewal coupled with the fact you aren't warned about it nor is it refundable (even if you immediately contact support). It feels like a very deliberate design. As I mentioned, other services have a much more honest and open approach to this, where they email a couple of days in advance warning you about the charge. But maybe I'm just naive in this instance and should assume companies will do it (so plan around it)
- pkd 7y agoNot every single one of them, but it's definitely rare to find auto renew turned off.