Seems like a chicken-egg problem. Having been a resident of CA for nearly two years, I remain amazed by the poor UX of pretty much every online system operated

Seems like a chicken-egg problem. Having been a resident of CA for nearly two years, I remain amazed by the poor UX of pretty much every online system operated by the government. FTB, BART, DMV. They are all horrible! I am not surprised the usage is low. The systems are all painful to use. I would love if CA established a department along the lines of 18F (https://18f.gsa.gov/ https://18f.gsa.gov/) or USDS (https://www.usds.gov/ https://www.usds.gov/) to improve these systems.