See my sibling comment - they have a process for talking to them to get discounts for months when they don't meet the SLA. If they don't give you said discount,

See my sibling comment - they have a process for talking to them to get discounts for months when they don't meet the SLA. If they don't give you said discount, you can sue them for breach of contract, but if they pay out you can't sue them for damages.