For Google that's the standard way to manage incident: https://landing.google.com/sre/sre-book/chapters/managing-incidents/ https://landing.google.com/sre/sre-b

For Google that's the standard way to manage incident: https://landing.google.com/sre/sre-book/chapters/managing-incidents/ https://landing.google.com/sre/sre-book/chapters/managing-in... (I assume it's the case in many other places)