There are two ways to look at this. One way is to say that uberized businesses are all like this: they remove costs from the sticker price and externalize them

There are two ways to look at this. One way is to say that uberized businesses are all like this: they remove costs from the sticker price and externalize them. It's the ryanair model as applied to other things. Removing insurance and offloading the costs of not having insurance onto the users, removing proper benefits for staff and externalizing the costs from that onto society, removing quality of service items and requiring users to make up the difference (like doing your own housekeeping in an airbnb, or uber drivers having to provide their own vehicles). The other way of looking at it is these services providing a middle ground. People may not wish the "full option" service, and are prepared to pay less to get less. Someone who wants the full service can still get it, there are now just more options.