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Relatedly... I have a foot in both worlds (part-time firefighter/paramedic, full-time dev/ops/SRE/etc). For the better part of a year now I've been kicking arou
by JshWright 7y ago
Relatedly... I have a foot in both worlds (part-time firefighter/paramedic, full-time dev/ops/SRE/etc). For the better part of a year now I've been kicking around the idea of a conference talk about the transferable lessons between the two.
- lazyasciiart 7y agoHave you given a talk at a traditional dev/ops conference?
- jeffrallen 7y agoLook up Brent Chapman's work on applying the principles of incident management to IT operations.
- dreamcompiler 7y agoSo apparently it's not a new idea. Good, and thanks.
- dreamcompiler 7y agoFantastic idea. When firefighters screw up, people die. So we have a large set of very practical guidelines and most of them exist because somebody died. I'd love to see outages (for example) managed with the Incident Command (IC) system. Maybe some companies do this already, IDK. But IC works very well in any "WTF is happening?" emergency situation.
- JshWright 7y agoYeah, topics like that have already been covered fairly well. I'm more interested in "tactical" level discussions. Avoiding (or accounting for) tunnel vision, having muscle-memory level familiarity with your tools, the importance of pre-planning, etc. Specific things that can be meaningful to an individual or small team.
- tonfa 7y agoFor Google that's the standard way to manage incident: https://landing.google.com/sre/sre-book/chapters/managing-incidents/ https://landing.google.com/sre/sre-book/chapters/managing-in... (I assume it's the case in many other places)