I saw this first hand with their tax filing. They would ask vague questions on if something applied to you or not. If you answered yes it applying to you, they

I saw this first hand with their tax filing. They would ask vague questions on if something applied to you or not. If you answered yes it applying to you, they immediately forced you to use their paid tier. If you went back and clicked "no", you were unable to go back to the free tier. I was also unable to delete any of my data off of their system, so I was left with TurboTax having a lot of my personal data and a half filled out tax return. I ended up going through a different tax software to file my taxes.