This usually doesn't happen, but when it does happen it's my responsibility to fix it since I'm a manager. This can happen when talking to someone from a diffe

This usually doesn't happen, but when it does happen it's my responsibility to fix it since I'm a manager. This can happen when talking to someone from a different department, and outside vendor, etc. Like folks mentioned, this happens when people sometimes get very excited and don't really mean to be rude.