If it was the well-dressed but hollow clique of law students on the second floor, I’m guessing cocaine. Who flushes cocaine? Maybe if the cops were at the door

If it was the well-dressed but hollow clique of law students on the second floor, I’m guessing cocaine. Who flushes cocaine? Maybe if the cops were at the door... See, I purchased my phone from an at&t licensed store, not a core store. Ohhhh reading that line brings back all sorts of bad memories. Pervasive throughout the in-store and online AT&T (err, at&t) experience are all sorts of examples of these types of things that are meaningful to company execs/employees but that the customer doesn't know or want to have to care about. I think that's a key ability an entity has to have to provide good experience: being able to take themselves out of the world of concepts that make sense and are meaningful to them and put themselves in the customer's world of concepts. at&t is particularly miserable at this.