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One of the things that people consistently seem to forget is that the iPhone isn't just hardware. The iPhone is an aggregation of things that collectively make
by Stormbringer 16y ago
One of the things that people consistently seem to forget is that the iPhone isn't just hardware. The iPhone is an aggregation of things that collectively make up either an ecosystem or something akin to it. And in most cases, the pieces of that ecosystem had been built up over a considerable time before the iPhone was a twinkle in Jobs' eyes.
For RIM to duplicate the iPhone would require them to give up on a lot of long held beliefs (e.g. physical keyboard), to ignore most of the tech pundits (the pundits themselves don't like to remind us that they were busy ridiculing the very concept of a one-button phone right up to and in some cases even after it started selling like hot-cakes), to focus on the consumer instead of the business user and last but by no means least to madly start implementing and iterating on their own consumer eco-system.
Now the iTunes store is by no means perfect, but if you don't have a drop in replacement for it, what are you going to replace that part of the eco-system with? I think a lot of people grossly underestimate the time and effort it takes to create a system like the iTunes store, and never mind even all the iterations in features... how about the task of sitting down with every single recording industry association in every country that your product will be sold? How about doing the same thing for movies and then telcos? You'd have to be a masochist of the first degree.
On that note, one of the enormously revolutionary things that Apple did was to break the choke-hold that telcos had over the handset manufacturers. On an iPhone, you always have access to the App store and iTunes stores... on a Blackberry it is up to the telco whether you get App World at all.
In any case, RIM should play to their own strengths, not Apples. RIM groks business the same way Apple groks consumers. (But of course business users are also consumers, while this 'should' give Apple a big advantage breaking into the corporate market, they consistently fail to capitalise on it. I think the difference is they have to fight for the corporate space, whereas in the consumer space everyone else is falling over themselves competing to make the cheapest (read as: least profitable, also in the sense of 'nasty'), ugliest and hardest to use devices).
RIM has their own eco-system in the corporate space, mainly revolving around the BES (Blackberry Enterprise Server)... but what does that do? It encrypts your email and pushes it to you (via Canada). But is that really such a big deal now?
They have a plethora of device models, with differentiation based on presence or absence of things like GPS, trackballs and cameras, and also how wide you want your keyboard to be. I'm not convinced that having so many options is helpful, but they seem to have a hard time deprecating the old ones.
Lately they have been making inroads with the teenage market in the UK because they have a cheap alternative to SMS (one advantage of running your own server infrastructure I guess). But I wonder how many of those teens also carry iPods?
It is easy to look at a Blackberry and say something like "oh, this is why they're failing, their camera is bad and the browser is worse". But that is overly simplistic. When comparing the iPhone to other smartphones, the iPhone has two killer features: ecosystem and ease of use. You may put out a phone that physically has all the features of an iPhone, but you get an extra 10% megapixels... and the world is not going to beat a path to your door.
- Maktab 16y agoAnecdotally, RIM has been making significant inroads amongst the smartphone-buying youth in South Africa by heavily advertising BBN and offering discounted models. Whether this will prove sticky enough in the end and whether it's applicable elsewhere are open questions, but every single one of the sub-25 year olds I know who had the choice of getting a premium phone opted for a Blackberry instead of an iPhone or Android device, and they did it purely because of BBN.
- Stormbringer 16y agoI agree. As an outsider it seems odd to think that their best two markets are CEOs and teens. Kind of like the game "which one of these is not like the other". I think the common link is that both of these groups have a heavy emphasis on what I'll call "high availability communicating". I can offer some more anecdotal evidence about the outrageous prices of SMS driving market behaviour... I was in NZ for a while when Vodafone (?) had a free text to other Vodafones in the weekend deal. _Nobody_ I knew had a Telecom (the main competitor) phone unless they actually worked for Telecom. So we might say "okay, just specialise in texting"... but I think the other trend driving smartphones is convergence. I went looking to buy an iPhone the other day, but they are all sold out in my area. So instead, I bought an iPod Touch and am using a beat up old Nokia - but it annoys me that I need to carry two devices. What the iPhone bought to the table (or rather, massively accelerated - since apps were available before but not in great demand) is convergence of things that we never would have actually carried around before - like a compass, barometer (weather forecast), pocket games etc. Another example that comes to mind: when in London I used to carry a "Pocket A to Z" guide, which is basically a book that is a high level map of the city. It was my top priority purchase on arriving in the UK. Now though I would simply use an iPhone or Android phone instead. And it is in this area of convergence that I think RIM is falling behind and their lack of vision and bad products (storm etc) are most telling.