1000% this. I've been in many orgs where root cause was either completely missing or completely missed the point. Recently I quit a company that thought they w

1000% this. I've been in many orgs where root cause was either completely missing or completely missed the point. Recently I quit a company that thought they were doing RCA. The fact they sent out an email that there was an outage and then N number of hours or days later another email to say it was "fixed" and that they scaled or thought they found the problem and don't worry about it anymore. Literally we had weeks where the exact same outage occurred multiple times. And with every outage the exact same response. So... I asked simple questions of leadership as to why RCA process was not implemented. Why RCA did not require a standardized template to be filled out as part of a production outage. Why a "5 Whys" approach wasn't being considered to truly expose the actual root cause. Why there wasn't any accountability. At the end of the day failure cause is not root cause and many struggle conflating the two. Honestly when an organization doesn't hold true RCA as a critical part of engineering process I, personally, feel as though that organization will innevitably hit a glass ceiling. Among other problem areas the disconnect with RCA, for me, was why I couldn't stay at that company anymore. It was embarrassing watching from the inside as the same mistakes were made over and over with nobody the wiser.