They are not the only ones who are not monitoring from customer perspective. It is actually hard, as it involves much more than watching some metric. I proposed

They are not the only ones who are not monitoring from customer perspective. It is actually hard, as it involves much more than watching some metric. I proposed a user experience monitoring system for my ex employer, which was based on a very simple principle: problem is a difference between what customer wants and should be able to do and what customer is able to do right now. It kind of funny, but some major eng companies (maybe even all) don’t know what is user experience...