It was a great joy to meet Mr. Kranz in the early 90's. I was part of a university seminar and a group of us had lunch with him, then heard him speak. I distin

It was a great joy to meet Mr. Kranz in the early 90's. I was part of a university seminar and a group of us had lunch with him, then heard him speak. I distinctly remember several key points that have been valuable to me in my career: 1- No matter what happens, stay calm and work the problem. 2- Plan for every possible situation. 3- Trust the team. 4- Understand the telemetry data. I have applied these many times in my career and have shared with my teams the value of firm, decisive, and trusting leadership in technology. While there are many differences between an Apollo mission and an application launch or system outage, the principles are the same.