Correct that this is your #1 job. But it would be even better if you could do that job, AND not make people feel shitty / mad / disrespected in the process. A

Correct that this is your #1 job. But it would be even better if you could do that job, AND not make people feel shitty / mad / disrespected in the process. As someone who struggles with this, getting the "emotional layer" right, on top of the base objective of doing your job, is sort of the next level of competence you might think how to achieve. It is very difficult to get right.