The SLA is just a metric used to negotiate discounts/credits next time around. When I was in ops, thinking the world was going to collapse and we were all goin

The SLA is just a metric used to negotiate discounts/credits next time around. When I was in ops, thinking the world was going to collapse and we were all going to get fired if a service went down, I didn't really get it. It's just a negotiating tactic. It's a cost of doing business.