7 ms·

The fact that many status pages are updated manually and any incident disclosure need to get approval from management(aws?) does not add to the status page trus

The fact that many status pages are updated manually and any incident disclosure need to get approval from management(aws?) does not add to the status page trust. Uptime and error metrics are technical and should be kept away from managers.

scottmcf 7y ago
This was extremely evident in the slow response and poor communication during the recent Salesforce outage.
hinkley 7y ago
Maybe it's time for a consumer watchdog group to step in and do their own reporting for services like this. Like https://www.isitdownrightnow.com/ https://www.isitdownrightnow.com/ but with sharper teeth. I'm not sure how much time I have to participate but I wouldn't mind chipping in a bit on a co-op in this space. But it might be easier to convince Is it Down Right Now to grow some fangs, or socialize the idea that it does (perception counts for a lot).
- Annatar 7y ago
  Or it's time to go back to one's own infrastructure and take one's own destiny into one's own hands, along with the responsibility.
  - s_Hogg 7y ago
    I can't remember ever seeing this work out well lol. Happy to be proven wrong one day, though.
    - sombremesa 7y ago
      You may have heard of a company called Amazon.
      - hinkley 7y ago
        What thread do you think you are replying to?
        oarsinsync 7y ago
        > own infrastructure and take one's own destiny into one's own hands, along with the responsibility. Amazon did this. It went pretty well. So well they decided to sell the results of the expertise.
      - s_Hogg 7y ago
        It appears I had forgotten about that back-story!
    - Annatar 7y ago
      I have my own datacenter. Works well and has for the past 20 years. Costs me peanuts because I know what I'm doing and how to do it. Will never be an Amazon or any other "cloud" provider's customer.
      - masukomi 7y ago
        how do you address the central "something went boom" issue of the post. Like if a backhoe takes out the line to connection to the data center do you still have any "nines" ?
        Annatar 7y ago
        I have set up everything to be redundant.
  - hinkley 7y ago
    For quite a while now I've been hoping that cloud tools will hit the turnkey solution point where anyone technically literate can manage a small private cloud. Baby pictures shouldn't be on Facebook. They should hosted on my machine, and replicated on Uncle Bill's and Aunt Sally's, and only family members have access to them. But I think I'm going to be waiting a while.
    - masukomi 7y ago
      in a way Scuttlebutt provides this. Distributed social network. No central storage of anything. You post an image, it's on your machine, and the machines you connect to that have chosen to "follow" you. So, your baby pictures are on your machine and "Uncle Bill's and Aunt Sally's" Realistically they're also on a "Pub" server which is just another client with a known IP that facilitates transfer of data between peers. you could take it another step and build a personal image gallery / sharing client on SSB as the protocol supports (and has) many different apps that run on it.
dragonwriter 7y ago
> The fact that many status pages are updated manually and any incident disclosure need to get approval from management(aws?) does not add to the status page trust. Automated status page updates can also reduce trust, since then the status page is itself exposed to more kinds of system failures.

scottmcf 7y ago

This was extremely evident in the slow response and poor communication during the recent Salesforce outage.

hinkley 7y ago

Maybe it's time for a consumer watchdog group to step in and do their own reporting for services like this. Like https://www.isitdownrightnow.com/ https://www.isitdownrightnow.com/ but with sharper teeth. I'm not sure how much time I have to participate but I wouldn't mind chipping in a bit on a co-op in this space. But it might be easier to convince Is it Down Right Now to grow some fangs, or socialize the idea that it does (perception counts for a lot).

Annatar 7y ago
Or it's time to go back to one's own infrastructure and take one's own destiny into one's own hands, along with the responsibility.
- s_Hogg 7y ago
  I can't remember ever seeing this work out well lol. Happy to be proven wrong one day, though.
  - sombremesa 7y ago
    You may have heard of a company called Amazon.
    - hinkley 7y ago
      What thread do you think you are replying to?
      - oarsinsync 7y ago
        > own infrastructure and take one's own destiny into one's own hands, along with the responsibility. Amazon did this. It went pretty well. So well they decided to sell the results of the expertise.
    - s_Hogg 7y ago
      It appears I had forgotten about that back-story!
  - Annatar 7y ago
    I have my own datacenter. Works well and has for the past 20 years. Costs me peanuts because I know what I'm doing and how to do it. Will never be an Amazon or any other "cloud" provider's customer.
    - masukomi 7y ago
      how do you address the central "something went boom" issue of the post. Like if a backhoe takes out the line to connection to the data center do you still have any "nines" ?
      - Annatar 7y ago
        I have set up everything to be redundant.
- hinkley 7y ago
  For quite a while now I've been hoping that cloud tools will hit the turnkey solution point where anyone technically literate can manage a small private cloud. Baby pictures shouldn't be on Facebook. They should hosted on my machine, and replicated on Uncle Bill's and Aunt Sally's, and only family members have access to them. But I think I'm going to be waiting a while.
  - masukomi 7y ago
    in a way Scuttlebutt provides this. Distributed social network. No central storage of anything. You post an image, it's on your machine, and the machines you connect to that have chosen to "follow" you. So, your baby pictures are on your machine and "Uncle Bill's and Aunt Sally's" Realistically they're also on a "Pub" server which is just another client with a known IP that facilitates transfer of data between peers. you could take it another step and build a personal image gallery / sharing client on SSB as the protocol supports (and has) many different apps that run on it.

dragonwriter 7y ago

> The fact that many status pages are updated manually and any incident disclosure need to get approval from management(aws?) does not add to the status page trust. Automated status page updates can also reduce trust, since then the status page is itself exposed to more kinds of system failures.