3 ms·

And that’s not even talking about how many cars they have bricked with over the air updates (probably thousands) leaving their owners stranded in the morning.

SEJeff 7y ago
Source? I've had this happen to me once, but it was due to a battery fault (in the 12V battery amusingly, not the main battery that powers the car) stemming from some arse in a Jeep that hit me the week prior. Tesla sent a "ranger" out who fixed it in my garage in a few hours. Try that with your toyota!
- tzakrajs 7y ago
  Use Google there are too many first hand accounts on Reddit and Twitter to source here. Talk to people who own Teslas and they will bitch about their experience. Tesla annoys their customers constantly with things like: inaccurate battery charge indicators, no support for CarPlay or Android Auto, updates breaking functionality in their cars, promises for self driving which never materialize, and much more. I am sure I will hear more at lunch.
  - la_barba 7y ago
    If Tesla is making such shitty cars, how do you explain why more and more people are buying them?
    - SEJeff 7y ago
      I'm waiting for him to pivot to Tesla soon going bankrupt. This is a sad script I've seen play out over and over again. Just about every single time, it is just FUD. Tesla has plenty of problems, but bricking thousands of cars on OTA update isn't one of them. I've had my Model 3 since Dec 2018 and have done plenty of updates. One of them did brick my car, but it turned out to be a fault in the 12V battery. They had it fixed in no time directly in my garage. I was blown away by their service although it did take them several weeks to get the seatbelt tensioners when someone hit me head on. They've supposedly fixed that since, but I dunno. These are not unlike growing pains in a service that is in hyper growth mode. You'll find problems like this, address them, and continue on.
  - SEJeff 7y ago
    So I should talk to myself, who owns a Model 3 AWD LR? I love it and anecdotally entirely shot down your FUD.
  - Sohcahtoa82 7y ago
    > Use Google there are too many first hand accounts on Reddit and Twitter to source here. You're the one claiming that OTA updates have bricked thousands of cars. The onus is on YOU to supply a source to backup your claim.
  - greglindahl 7y ago
    That totally explains why Tesla has great customer loyalty numbers. Perhaps collecting anecdotes on Reddit and Twitter isn't a very accurate gauge of consumer sentiment?
- clouddrover 7y ago
  > Try that with your toyota! In some countries new Toyotas come with two years maintenance and 24-hour roadside assistance: https://www.toyota.com/toyota-care https://www.toyota.com/toyota-care And even after that period you can have any mobile mechanic come to your home to service your car. It's not a novelty or something exclusive to Tesla.
  - et2o 7y ago
    You are not getting the level of service in the United States that Tesla owners get, which is far more than roadside assistance. Not even remotely comparable.
    - clouddrover 7y ago
      I sure hope it's not even remotely comparable. Tesla owners say Tesla's customer service is bad: https://teslamotorsclub.com/tmc/threads/non-existent-customer-service.157050/ https://teslamotorsclub.com/tmc/threads/non-existent-custome...

SEJeff 7y ago

Source? I've had this happen to me once, but it was due to a battery fault (in the 12V battery amusingly, not the main battery that powers the car) stemming from some arse in a Jeep that hit me the week prior. Tesla sent a "ranger" out who fixed it in my garage in a few hours. Try that with your toyota!

tzakrajs 7y ago
Use Google there are too many first hand accounts on Reddit and Twitter to source here. Talk to people who own Teslas and they will bitch about their experience. Tesla annoys their customers constantly with things like: inaccurate battery charge indicators, no support for CarPlay or Android Auto, updates breaking functionality in their cars, promises for self driving which never materialize, and much more. I am sure I will hear more at lunch.
- la_barba 7y ago
  If Tesla is making such shitty cars, how do you explain why more and more people are buying them?
  - SEJeff 7y ago
    I'm waiting for him to pivot to Tesla soon going bankrupt. This is a sad script I've seen play out over and over again. Just about every single time, it is just FUD. Tesla has plenty of problems, but bricking thousands of cars on OTA update isn't one of them. I've had my Model 3 since Dec 2018 and have done plenty of updates. One of them did brick my car, but it turned out to be a fault in the 12V battery. They had it fixed in no time directly in my garage. I was blown away by their service although it did take them several weeks to get the seatbelt tensioners when someone hit me head on. They've supposedly fixed that since, but I dunno. These are not unlike growing pains in a service that is in hyper growth mode. You'll find problems like this, address them, and continue on.
- SEJeff 7y ago
  So I should talk to myself, who owns a Model 3 AWD LR? I love it and anecdotally entirely shot down your FUD.
- Sohcahtoa82 7y ago
  > Use Google there are too many first hand accounts on Reddit and Twitter to source here. You're the one claiming that OTA updates have bricked thousands of cars. The onus is on YOU to supply a source to backup your claim.
- greglindahl 7y ago
  That totally explains why Tesla has great customer loyalty numbers. Perhaps collecting anecdotes on Reddit and Twitter isn't a very accurate gauge of consumer sentiment?
clouddrover 7y ago
> Try that with your toyota! In some countries new Toyotas come with two years maintenance and 24-hour roadside assistance: https://www.toyota.com/toyota-care https://www.toyota.com/toyota-care And even after that period you can have any mobile mechanic come to your home to service your car. It's not a novelty or something exclusive to Tesla.
- et2o 7y ago
  You are not getting the level of service in the United States that Tesla owners get, which is far more than roadside assistance. Not even remotely comparable.
  - clouddrover 7y ago
    I sure hope it's not even remotely comparable. Tesla owners say Tesla's customer service is bad: https://teslamotorsclub.com/tmc/threads/non-existent-customer-service.157050/ https://teslamotorsclub.com/tmc/threads/non-existent-custome...