In general, I'd agree. In my specific example, I don't. The title I've gained in high school is "computer technician". Not everyone needs to know the alternati

In general, I'd agree. In my specific example, I don't. The title I've gained in high school is "computer technician". Not everyone needs to know the alternatives, but people with my title are in the perfect position to lead the way. The alternative (as in, MS products in general) is pretty much just bashing our heads against the wall repeatedly and crossing our fingers in hope that a reinstall would fix things. MS products work fine if our goal is to have returning customers. If it's someone closer than that (and willing to actually listen), they end up with Ubuntu (+ Skype), and the problem goes away permanently.