It seems like a number of requests are very similar to other existing requests. For example, many organizations are asking 'How do we improve our donation proce

It seems like a number of requests are very similar to other existing requests. For example, many organizations are asking 'How do we improve our donation process?'. Rather than have volunteers answer the same question numerous times, it would be helpful to have a resources page that is shown to the nonprofit before they post their question. I am reminded of systems like Digg/reddit that alert you a story has already been submitted or systems like the Stack Exchange family that show duplicates and similar questions. Instead of having volunteers copy and paste their answer repeatedly, having a page comparing and contrasting the various online platforms (PayPal, Razoo, Convio, etc) could prevent things from getting lost in the shuffle. These FAQ and Resources pages could be edited wiki-style and non-profits could periodically request reviews and additions to the wikis rather than opening up completely new support tickets.