I always worked on the premise: "Find five people who care" It's nice to get the "five" verified, but I still think it's important to make sure they care, to h

I always worked on the premise: "Find five people who care" It's nice to get the "five" verified, but I still think it's important to make sure they care, to have them be an essential part of making the product better. The trick though is not to be drawn into making anything for any one of these users (it's still got to be a generic usability for all users).