2 ms·
Because their upside is in profitable up-sells like extra insurance and additional drivers, and their downside is fraudulent rentals and renters returning damag
by djmobley 7y ago
Because their upside is in profitable up-sells like extra insurance and additional drivers, and their downside is fraudulent rentals and renters returning damaged vehicles.
Having face-to-face interactions with renters is surprisingly effective both at maximising upside and minimising downside.