4 ms·
I'm assuming the recent Zoom fiasco has pushed you to this, but I'm not so sure it's is an approach that's going to serve you well. It's quite likely to make yo
by bartread 7y ago
I'm assuming the recent Zoom fiasco has pushed you to this, but I'm not so sure it's is an approach that's going to serve you well. It's quite likely to make you look difficult to work with in the eyes of some.
Here's an example: I hate WebEx. I mean, REALLY hate WebEx. It's a totally, utterly, inexusably bad, piece of turdware. There's always some drama with AV or somebody not being able to get into the call, which without fail wastes at least 5 minutes at the beginning of the meeting. It also obnoxiously announces latecomers, interrupting whatever discussion is going on. I hate it. I've had to deal with the damn cursed thing wasting so much of mine, and others, time over the years that I consider it utterly beyond the pale. More than this, call quality is often marginal at best, and it seems to deal with choppy connections much worse than many of the other options.
But guess what?
Some people have WebEx mandated as their corporate standard so they have to use it. And others aren't that computer savvy but they have WebEx installed and know how to use it. In every other case I just don't want the first substantive conversation I have with somebody be about how I refuse to use WebEx.
So sometimes I use WebEx too.
The point is this: pick your battles. From time to time you're going to deal with clients and customers whom you have to have difficult conversations with. Do you really want one of those conversations, and likely one of the first conversations you have, to be about videoconferencing software?
Do you really want your position on videoconferencing software to set the tone of your ongoing relationship?
- tomjen3 7y agoIn your case you could state that you strongly discourage the usage of that as it call quality is so poor that it is know to strongly negativity effect client outcomes. In ops case he is going to to come across as an anoying extremist.
- bartread 7y agoI actually did that after a particularly bad WebEx call, suggesting we try Zoom (ironically) for our next call. Anyway, although generally better, Zoom also proved to be something of a disaster so there were obviously other factors at play. We then switched to Fuze for the next call (client's new corporate standard), and it was still a bit ropey. After that I decided it was best to just roll with it whatever they use because, with any videoconferencing or VOIP service, it's impossible to guarantee good performance on the day. Still, I maintain that WebEx has been a fiasco ninety-plus percent of the time I've used it, which is way worse than anything else. The majority of the time Zoom, Hangouts, and even Microsoft's Teams seem to work well.