I definitely understand the desire to be served by people you don't have any kind of a personal relationship with, but I don't think it's inherently terrible. I

I definitely understand the desire to be served by people you don't have any kind of a personal relationship with, but I don't think it's inherently terrible. I like to keep my business/transactional and personal relationships separate as much as possible. Purely transactional relationships have clearly defined rules - I pick my food on DoorDash's app, someone delivers it, I pay and tip. Done. Once the relationship becomes personal, any request becomes more complicated than just a transaction. This definitely applies at work - it's weird that I have to build up and use social capital within an organization in order to get things done. It's an inefficient system of distributing resources (charming/friendly people get what they need, instead of everyone optimizing for what's best for the business), and if I don't have the social capital, it can be uncomfortable to ask for the things I need to do my job. I think there's something to be said for a hard separation of the personal and professional/transactional, though obviously that total separation isn't possible in real life.