3 ms·

To be fair, AWS still has first mover advantage. And Azure has lock-in advantages because of existing enterprise relationships. From anecdotal evidence I know t

To be fair, AWS still has first mover advantage. And Azure has lock-in advantages because of existing enterprise relationships. From anecdotal evidence I know that that base products are largely the same, as is top tier support. If anything GCP seems to have great documentation, may be a shade cheaper and devs seem to like it. Then everyone has their strengths. If you want to run a lot of containers or ML for example, GCP seems a save bet.

scarface74 7y ago
GCPs customer support is light years behind AWS’s business or enterprise support. I’ve yet to hear anyone say anything positive about any part of Google’s customer support. Then everyone has their strengths. If you want to run a lot of containers or ML for example, GCP seems a save bet. And that’s a minuscule part of the market. But as far as I know, AWS has never outright abandoned a product. They may make it unavailable to new accounts.
- v7p1Qbt1im 7y ago
  > GCPs customer support is light years behind AWS’s business or enterprise support. I’ve yet to hear anyone say anything positive about any part of Google’s customer support. I‘ve heard positive things. But yeah, that‘s not really something you can measure easily. > And that‘s a minuscule part of the market. Yes, for now. Eventually everything might be containers and serverless. > But as far as I know, AWS has never outright abandoned a product. They may make it unavailable to new accounts. Can‘t recall GCP ever abandoning something. Regardless, all the providers have the same deprecation policy I believe. Announce at least one year prior to deprecation.
  - scarface74 7y ago
    Can‘t recall GCP ever abandoning something. Regardless, all the providers have the same deprecation policy I believe. Announce at least one year prior to deprecation. One example I can think of is running an EC2 instance (VM) in AWS outside of VPC. That’s been deprecated for almost a decade, you can’t do it in new accounts, but AWS still supports it for old accounts.
- p_l 7y ago
  In my experience GCP, GCP, not Google, customer support had been pretty great. We don't pay too much, in fact I'm not sure we would rate any support from AWS given our spend - or at least it's not something visible to me. EDIT: Found AWS page about support. Was definitely harder to find than GCP's... In practice from my work, I've seen mostly cases of AWS being chosen because of "AWS=Cloud" mentality, and Azure because "we're MS shop". TBQH, the latter is bolstered by MS doing a really great push for developer tools, integrations, etc, even if actually using Azure is at times like eating broken glass.
  - scarface74 7y ago
    https://aws.amazon.com/premiumsupport/plans/business/ https://aws.amazon.com/premiumsupport/plans/business/ It’s a minimum of $100 a month or 10% on top of your bill. For that you get excellent immediate online chat or phone support. I’ve had a 100% success rate and they won’t give up no matter how esoteric your question is. I can’t speak from personal experience with Azure.

scarface74 7y ago

GCPs customer support is light years behind AWS’s business or enterprise support. I’ve yet to hear anyone say anything positive about any part of Google’s customer support. Then everyone has their strengths. If you want to run a lot of containers or ML for example, GCP seems a save bet. And that’s a minuscule part of the market. But as far as I know, AWS has never outright abandoned a product. They may make it unavailable to new accounts.

v7p1Qbt1im 7y ago
> GCPs customer support is light years behind AWS’s business or enterprise support. I’ve yet to hear anyone say anything positive about any part of Google’s customer support. I‘ve heard positive things. But yeah, that‘s not really something you can measure easily. > And that‘s a minuscule part of the market. Yes, for now. Eventually everything might be containers and serverless. > But as far as I know, AWS has never outright abandoned a product. They may make it unavailable to new accounts. Can‘t recall GCP ever abandoning something. Regardless, all the providers have the same deprecation policy I believe. Announce at least one year prior to deprecation.
- scarface74 7y ago
  Can‘t recall GCP ever abandoning something. Regardless, all the providers have the same deprecation policy I believe. Announce at least one year prior to deprecation. One example I can think of is running an EC2 instance (VM) in AWS outside of VPC. That’s been deprecated for almost a decade, you can’t do it in new accounts, but AWS still supports it for old accounts.
p_l 7y ago
In my experience GCP, GCP, not Google, customer support had been pretty great. We don't pay too much, in fact I'm not sure we would rate any support from AWS given our spend - or at least it's not something visible to me. EDIT: Found AWS page about support. Was definitely harder to find than GCP's... In practice from my work, I've seen mostly cases of AWS being chosen because of "AWS=Cloud" mentality, and Azure because "we're MS shop". TBQH, the latter is bolstered by MS doing a really great push for developer tools, integrations, etc, even if actually using Azure is at times like eating broken glass.
- scarface74 7y ago
  https://aws.amazon.com/premiumsupport/plans/business/ https://aws.amazon.com/premiumsupport/plans/business/ It’s a minimum of $100 a month or 10% on top of your bill. For that you get excellent immediate online chat or phone support. I’ve had a 100% success rate and they won’t give up no matter how esoteric your question is. I can’t speak from personal experience with Azure.