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Exact same thing on Postmates and it drives me crazy: https://imgur.com/iWMyOUZ https://imgur.com/iWMyOUZ I don't mind paying a delivery fee or tipping the dri

Exact same thing on Postmates and it drives me crazy: https://imgur.com/iWMyOUZ https://imgur.com/iWMyOUZ I don't mind paying a delivery fee or tipping the driver. I do however take issue with pretending that there is no delivery fee despite that clearly being an outright lie. Not that I'm overly inclined to do so (at the current fees), but it also makes it nearly impossible to compare pricing & shop around -- because you aren't going to see the actual delivery fee ("service fee") on a "Free Delivery" order until you're at the very end of the checkout/confirmation process. It's obviously not very ethical, though it's unclear to me if it's illegal or not. It probably should be illegal though, and they should have to declare "cost = $0 delivery + XX% service charge" or similar IMO.

rhino369 7y ago
This just reminded me to cancel postmates unlimited. I was very annoyed they had a large service fee after lying about free delivery. Canceling was very easy (a credit to postmastes). They even had a "why are you canceling option" that said "because I am still being charged a fee on my order." Which I selected of course.
- alluro2 7y ago
  Haha, sounds like the process was: "A: do you think it will pass - what if people start going away because of the fees? B: Don't worry, let's try it and we can ask them if it's because of fees if they cancel. If people start churning, we turn it off for a bit, then back on in a couple of weeks - half of the chums won't even notice it!"