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If these fees are so consumer-unfriendly (I agree they are deceptive!), instead of getting angry at the chains, why don’t the major aggregators (Expedia, HotelT
by nlh 7y ago
If these fees are so consumer-unfriendly (I agree they are deceptive!), instead of getting angry at the chains, why don’t the major aggregators (Expedia, HotelTonight) just decide to roll resort fees into the displayed nightly rates?
- luckylion 7y agoThat would need regulation - customers will prefer the cheaper price in general, so nobody wants to inflate the price shown beyond requirements.
- osolo 7y agoImagine you're Expedia, and you want to make this consumer friendly change. Now, on your website, all the hotels seem to be more expensive. Nobody will understand the intricacies of why, and they'll simply book somewhere else where hotels are "cheaper". We need regulation so these fees appear industry-wide.
- jankassens 7y agoAn aggregator could offer a checkbox to include fees or make users otherwise aware of that fact. Would definitely differentiate that aggregator for me!
- Xt-6 7y agoThese fees are not necessary available in the different API use to build these aggregator websites. The time they are, they are often stored in a blob of text that need to be parsed. Same situation exist for cancellation policies.
- FabHK 7y agoAgoda used to have this feature: you could display "quoted" price or "total" actual price per day. One reason I switched to Agoda; this behaviour of booking.com or Expedia, where you're told one price, and then when you want to reserve it it suddenly goes up, is really annoying.