I think confusion is a big part of it. You often don't see the start of an incident, you're lost in your own business before your attention is drawn to somethin

I think confusion is a big part of it. You often don't see the start of an incident, you're lost in your own business before your attention is drawn to something that might be nearly over before you even look at it. Who are these people? Is someone just messing around or is this real? Do they know each other? It takes us a long time generally to figure out how to respond to the truly unexpected.