I don't think the responses are smug. Ben in particular stands out as patient, forthright, and apologetic. > one of the developers chiming in about how they mu

I don't think the responses are smug. Ben in particular stands out as patient, forthright, and apologetic. > one of the developers chiming in about how they must be asking to "make their mobile apps free" That isn't the actual quote. The developer is pointing out that the apps are "free to use as companions to our desktop apps". > the other guy talking about how with so many users anything they do will of course be found out This did come across clumsily, but it was in response to the false dilemma "Was it forgotten, or deliberately not mentioned in the hopes nobody [would notice]?"