The user got combative when they didn’t address a core piece of his concerns: that they didn’t provide notification. I empathize with not wanting to deal with a

The user got combative when they didn’t address a core piece of his concerns: that they didn’t provide notification. I empathize with not wanting to deal with a combative user but when that user happens to actually be right and when the negative consequences are all of your own making, my empathy starts yielding to my low tolerance for “tomfoolery”. If they were fatigued they did it to themselves. Additionally, this is asynchronous communication. Take a breath. Recover. Do it right.