That’s the biggest mistake I see in that thread: all of the apologies are immediately followed by responses which are, at best, dismissive or, at worst, defensi

That’s the biggest mistake I see in that thread: all of the apologies are immediately followed by responses which are, at best, dismissive or, at worst, defensive bordering on vindictive. That person probably got testy because they were being treated so poorly. I don’t think I saw any validation of a reasonable concern—which is like customer service 101—let alone any type of attempt to win the user (back) over. This is classic, stereotypical techie behavior and it needs to die. And I say that as a developer (who has been plenty guilty of this tendency myself…)