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Having dealt with a number of interactions like this, it definitely felt like the user was trying to lead the support staff into a pothole. Its just the way the
by Operyl 7y ago
Having dealt with a number of interactions like this, it definitely felt like the user was trying to lead the support staff into a pothole. Its just the way the questions were asked.
- TeMPOraL 7y agoInteresting. I feel that's a "damned if you do, damned if you don't" case. Is there no middle ground between being completely helpless and "trying to lead the support staff into a pothole"? How would a proper support request from a person who understands the product and their own use cases look like?
- Operyl 7y agoPerhaps. I asked my roommate how she felt about the thread and she described that same feeling. Us humans can sometimes pick up on things weirdly I guess!