Skimmed the thread and it didn't come across all THAT dramatic. The user was obviously frustrated, staff apologized repeatedly, and did a fair job answering mo

Skimmed the thread and it didn't come across all THAT dramatic. The user was obviously frustrated, staff apologized repeatedly, and did a fair job answering most of his technical questions. His key beef is they neglected to mention the change in their release notes, and the optics of the oversight could be perceived as a covert move to push people toward their cloud service. I'm surprised they didn't apologize for the release notes oversight (whether or not it was inadvertent) - they kind of act like it's just another benign collateral effect that will only impact a handful of people. Sure, maybe he's on a free plan, but when I shilled free trial versions of my software I tried to treat all [existing or potential] customers with white gloves - even the irritating ones. @TroyHunt are you out there; any thoughts on the software change?