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Lots of people in this thread talking about the quality of the customer support here, and I think they're missing the point. The support staff seems to be doing
by wjn0 7y ago
Lots of people in this thread talking about the quality of the customer support here, and I think they're missing the point. The support staff seems to be doing their best to provide reasonable explanations for the changes. But there's a deeper question here about what responsibilities developers of free applications have regarding notifying users about major feature changes. This is just a particularly important question on platforms that don't offer fine-grained user control over application version installation (i.e. mobile).
- ajmurmann 7y agoWhy are you saying "free applications"? I for one paid for 1Password.
- dev_dull 7y agoNot that long ago there wasn’t even a subscription option. We each paid $40 for standalone and I’ve so far been happy with it. When the subscription option came out I politely asked if I we could put this money towards a service credit, and was (also politely) told “no”.
- pier25 7y agoSame. I had paid for all their apps (mac, Windows, iOS, Android) and after Dropbox disabled the web server on the public folder 1Password’s solution was to subscribe. They didn’t even offer me meager discount.
- TeMPOraL 7y ago> But there's a deeper question here about what responsibilities developers of free applications have regarding notifying users about major feature changes. It's not even a matter of responsibility. Doing a change like this and not telling users is asking for conflict. Given that mentioning a change in Release Notes is an insignificant amount of effort compared to implementing that change in the product, I fail to see a legitimate reason to not mention the change. When you're Facebook and have strong network effects, you can afford boiling your changelog down to "we've fixed bugs and improved performance", and giving zero information about actual changes.