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I agree. This is just another example of why freeware or free tier offerings can be a bad idea. Suddenly you have a large population users who will never conver
by mberning 7y ago
I agree. This is just another example of why freeware or free tier offerings can be a bad idea. Suddenly you have a large population users who will never convert yet are perfectly happy to suck up support hours.
- amerine 7y ago“Convert”? Support challenges your existing users are facing due to your changes is not going to help conversions. Shady.
- mberning 7y agoI think you miss the point. Having a smaller number of paying customers means you can build a more focused product and not cater to so many use cases. It also gives you a remedy when a customer feels wronged. In the case where they pay and are unhappy you can refund their money. In the case where the user didn't pay you have less recourse.
- manicdee 7y agoThis isn’t freeware. Previously we paid for a standalone licence which cost more than the current yearly recurring licence cost.