16 ms·

Wow. This user on the “free plan” has quite an attitude, and is yet receiving a heap of support from Agilebits.

amerine 7y ago
What? Seems to me like the core question the user had (free or not) was a) was this removed? & b) where and how can I read about its removal, it’s not in the notes? None of those questions were answered without repeated requests for the information. That’s shady. What exactly are you seeing that I didn’t?
- TeMPOraL 7y ago
  Yup. They must be A/B testing AI-generated support discussions, because that's the only explanation I have for why someone would call a perfectly reasonable support request as "having an attitude", and the avoidance to engage with it "heap of support".
mberning 7y ago
I agree. This is just another example of why freeware or free tier offerings can be a bad idea. Suddenly you have a large population users who will never convert yet are perfectly happy to suck up support hours.
- amerine 7y ago
  “Convert”? Support challenges your existing users are facing due to your changes is not going to help conversions. Shady.
  - mberning 7y ago
    I think you miss the point. Having a smaller number of paying customers means you can build a more focused product and not cater to so many use cases. It also gives you a remedy when a customer feels wronged. In the case where they pay and are unhappy you can refund their money. In the case where the user didn't pay you have less recourse.
- manicdee 7y ago
  This isn’t freeware. Previously we paid for a standalone licence which cost more than the current yearly recurring licence cost.
3JPLW 7y ago
I'm guessing this user is like myself; someone who _purchased_ 1password back when it was $40-60. Yes, I appreciate the fact that they're continuing to support things, and I am glad that they're finding a revenue model that supports their team, but I very much like my current setup and still haven't upgraded 1password on my Mac past version 3 because I like the old model. Skipping updates on iOS is much much harder. I would probably pay a flat $40 again for an upgraded version with a standalone license if such a thing were still available.
- arthurfm 7y ago
  > I would probably pay a flat $40 again for an upgraded version with a standalone license if such a thing were still available. The v7 standalone license is still available. https://1password.onfastspring.com/in-app/1password-7-for-mac https://1password.onfastspring.com/in-app/1password-7-for-ma...
  - 3JPLW 7y ago
    Interesting. I had no idea, and would love to find any sort of copy about it on their website. How long does support last? What exactly am I buying? I must confess the interaction in TFA makes me much more reticent to do something outside the beaten path...
    - newscracker 7y ago
      If I have to paraphrase and use a popular dialogue, the first rule of the standalone license is you don’t talk about the standalone license. You won’t find anything in the website. You’d have to email support to figure out how to buy it. It’s that big a secret.

What? Seems to me like the core question the user had (free or not) was a) was this removed? & b) where and how can I read about its removal, it’s not in the notes? None of those questions were answered without repeated requests for the information. That’s shady. What exactly are you seeing that I didn’t?

TeMPOraL 7y ago
Yup. They must be A/B testing AI-generated support discussions, because that's the only explanation I have for why someone would call a perfectly reasonable support request as "having an attitude", and the avoidance to engage with it "heap of support".

mberning 7y ago

I agree. This is just another example of why freeware or free tier offerings can be a bad idea. Suddenly you have a large population users who will never convert yet are perfectly happy to suck up support hours.

amerine 7y ago
“Convert”? Support challenges your existing users are facing due to your changes is not going to help conversions. Shady.
- mberning 7y ago
  I think you miss the point. Having a smaller number of paying customers means you can build a more focused product and not cater to so many use cases. It also gives you a remedy when a customer feels wronged. In the case where they pay and are unhappy you can refund their money. In the case where the user didn't pay you have less recourse.
manicdee 7y ago
This isn’t freeware. Previously we paid for a standalone licence which cost more than the current yearly recurring licence cost.

3JPLW 7y ago

I'm guessing this user is like myself; someone who _purchased_ 1password back when it was $40-60. Yes, I appreciate the fact that they're continuing to support things, and I am glad that they're finding a revenue model that supports their team, but I very much like my current setup and still haven't upgraded 1password on my Mac past version 3 because I like the old model. Skipping updates on iOS is much much harder. I would probably pay a flat $40 again for an upgraded version with a standalone license if such a thing were still available.

arthurfm 7y ago
> I would probably pay a flat $40 again for an upgraded version with a standalone license if such a thing were still available. The v7 standalone license is still available. https://1password.onfastspring.com/in-app/1password-7-for-mac https://1password.onfastspring.com/in-app/1password-7-for-ma...
- 3JPLW 7y ago
  Interesting. I had no idea, and would love to find any sort of copy about it on their website. How long does support last? What exactly am I buying? I must confess the interaction in TFA makes me much more reticent to do something outside the beaten path...
  - newscracker 7y ago
    If I have to paraphrase and use a popular dialogue, the first rule of the standalone license is you don’t talk about the standalone license. You won’t find anything in the website. You’d have to email support to figure out how to buy it. It’s that big a secret.